Foxbyte Insights
Practical guides for business technology decisions and everyday computer concerns.
AI & Automation
Map one real case from arrival to completion before discussing tools. The map should expose the people, records, waiting and exceptions that an automation proposal must handle.
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Read the guide: Map a manual process before you automate itAI & Automation
Choose an integration route by the dependency you can maintain. A supported API and a screen-driven automation can both be useful, but they fail and require support in different ways.
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Read the guide: API integration or screen automation: which dependency can you support?AI & Automation
A shared spreadsheet needs a workflow when the problem is ownership, status or controlled handoffs. Replacing the file with a new application will not resolve an undefined process by itself.
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Read the guide: When a shared spreadsheet needs a workflowAI & Automation
Plan the conversation and human handoff before automating WhatsApp. The customer should understand what the system can answer, what information to provide and when a person needs to take over.
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Read the guide: Plan WhatsApp automation without losing the human handoffAI & Automation
Estimate automation value from observed work and explicit assumptions. Released staff capacity, avoided rework and cash savings are different outcomes and should be reported separately.
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Read the guide: Estimate automation value without inventing an ROI figureAI & Automation
Put human review where the consequence and uncertainty require it. A person clicking “approve” is meaningful only if they have the authority, evidence and time to make the decision.
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Read the guide: Where human review belongs in an AI-assisted workflowAI & Automation
Decide whether a tool is authorised for the information before entering business data. A useful AI response does not establish permission to share the underlying records.
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Read the guide: What business data should you put into an AI tool?AI & Automation
An automation needs an operating owner after delivery. Someone must notice stalled work, understand the business consequence and control changes to rules, access and connected systems.
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Read the guide: Who owns an automation after it goes live?AI & Automation
Write the acceptance criteria before a pilot begins. The test should show whether the agreed business boundary works, including difficult inputs and interrupted handoffs.
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Read the guide: How to write acceptance tests for an automation pilotAI & Automation
Before connecting two systems, agree which one owns each record and how the connection will recognise a completed action. Access alone is not an integration specification.
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Read the guide: Questions to answer before connecting business systems